Warranty Summary

Product Category

5 years warranty

Replacement parts only

10 years warranty

Replacement parts only

15 years warranty

Replacement parts only

12 months commercial

Replacement parts only

Felton Tapware Warranty
  • Digital Mixers
Felton Tapware Warranty

2 Years Plumber's Labour (Conditions Apply)

Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
  • Mains pressures
  • Shower Mixers
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty

2 Years Plumber's Labour (Conditions Apply)

Felton Tapware Warranty
Felton Tapware Warranty
  • Basin Mixers
  • Basin Taps
  • Sink Mixers
  • Sink Taps
  • Bath Spouts & Fillers
  • Stop Cocks
  • Laundry Taps
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty

2 Years Plumber's Labour (Conditions Apply)

Felton Tapware Warranty
Felton Tapware Warranty
  • Oxijet™
  • Water Saving Products
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
  • Feltonmix™
  • Shower Mixers
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
  • Showerheads
  • Handshowers
  • Slideshowers
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
  • Spare parts & Accessories
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty
Felton Tapware Warranty

Consumer - 15 Year Warranty

Terms and conditions

15 Year Warranty with 2 Years Plumber’s Labour

Terms and Conditions 

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of fifteen (15) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for fifteen (15) years from the date of purchase and covers the supply of replacement parts only and 2 years of plumber’s labour from the date of purchase relating solely to repairing or replacing the mixer, provided the product is installed by a registered plumber. You must retain proof of purchase of the mixer (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade. 

15 Year Warranty, 2 Year Plumbers Labour & 5 Year Limited Warranty on Product Finish

Terms and Conditions

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of fifteen (15) years from the date of purchase. Fair wear and tear is expressly excluded. This warranty is effective for fifteen (15) years from the date of purchase and covers the supply of replacement parts only and two (2) years of plumber’s labour from the date of purchase relating solely to repairing or replacing the mixer, provided the product is installed by a registered plumber.

You must retain proof of purchase of the mixer (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request.

Where products are promoted as “5 Year Limited Warranty on Product Finish”, Felton Australia Pty Limited guarantees these product finishes to be free from defects in materials and workmanship under normal installation, use and service for a period of five (5) years from the date of purchase.  Fair wear and tear is expressly excluded.

This warranty is effective for five (5) years from the date of purchase and covers the product finish only. You must retain proof of purchase of the product (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Consumer - 10 Year Warranty - Felton Oxijet

Terms and conditions

10 Year Warranty - Felton Oxijet

Terms and Conditions 

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of ten (10) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for ten (10) years from the date of purchase and covers the supply of replacement parts only, not including installation. You must retain proof of purchase of the mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are defined as a “consumer” under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Consumer - 5 Year Warranty

Terms and conditions

5 Year Warranty Replacement Parts Warranty

Terms and Conditions

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. Fair wear and tear is expressly excluded.

This warranty is effective for five (5) years from the date of purchase and covers the supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are defined as a “consumer” under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

5 Year Limited Warranty on Product Finish

Terms and Conditions

Where products are promoted as “5 Year Limited Warranty on Product Finish”, Felton Australia Pty Limited guarantees these product finishes to be free from defects in materials and workmanship under normal installation, use and service for a period of five (5) years from the date of purchase.  Fair wear and tear is expressly excluded.

This warranty is effective for five (5) years from the date of purchase and covers the product finish only. You must retain proof of purchase of the product (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Commercial - 12 Month Warranty

Terms and conditions

Except where Felton products are promoted as “Not for Commercial Use”, Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship, in a commercial application, for a period of twelve (12) months from the date of purchase. Where Felton products are promoted as “Not for Commercial Use”, should these be used in a commercial application, then this warranty does not apply. Fair wear and tear is expressly excluded.

This warranty is effective for 12 months from the date of purchase and covers supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500.  This warranty is provided to persons who are not defined as a “consumer” under the Consumer Guarantees Act 1993.

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty.

This warranty is subject to Felton’s Terms of Trade.

Digital Warranty

Terms and conditions

Digital Warranty - 5 Year Warranty with 2 Years Plumber’s Labour

5-year warranty applies to all Felton Digital branded products including the electronic hardware and its components.

Where products are promoted as having a “5-year warranty”, Felton Industries Limited guarantees the electronic components of these products (excluding batteries) to be free from defects in materials and workmanship under normal installation, use and service for a period of five (5) years from the date of purchase.  Fair wear and tear is expressly excluded.

This warranty is effective for five (5) years from the date of purchase and covers electronic replacement parts only (excluding batteries) and 2 years from the date of purchase for plumber’s labour relating solely to repairing or replacing the Hardware, provided the product is installed by a registered plumber. You must retain proof of purchase of the Hardware (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a “consumer” under the Consumer Guarantees Act 1993 only and for use in domestic/residential dwellings only (not for commercial use).

This warranty is subject to any other rights or remedies that you may have under the Consumer Guarantees Act 1993 (or any other applicable legislation) and to Felton’s Terms of Trade.

This 5-year warranty does not cover:

  • any consumable items (e.g. batteries, filters, installation fittings) supplied with the products.
  • damage, problems or unsatisfactory performance caused to the electronic hardware by:
    1. Faulty or incorrect electrical wiring, incorrect power supply, voltage fluctuations, over voltage transient spikes or electromagnetic interference not originating within the electronic hardware.
    2. Incorrect or poor installation or application
    3. Operation at conditions outside the operating conditions specified in the Felton Digital technical or sales data applicable to that electronic hardware.
    4. Reconfiguration of the digital interface by the user – this is considered a service not a warranty.