Support Warranty Request Form

Warranty Request Form

For plumbers and merchants only – if you are a homeowner please contact your plumber or the branch where you purchased your product.

In order to be submitted, all fields must be filled out. If you don’t know the information, please put NA

Request Details

Merchant

Plumber

Business Branch / Name

Phone

Address Line 1

Address Line 2

Staff Name

Service Request

Suspected Faulty Goods Under Warranty

Product Information

Product

Quantity

Installation Date:

Cold Water Pressure:

Proof of Purchase*:

Hot Water Pressure:

Suspected Problem

Upload attachment

Please note that attachment size is limited for mailbox requirements and videos cannot be uploaded here. If you have additional files please send these to [email protected].

Installation Details

Commercial

Residential

Customer Name

Phone

Email (if not available type NA)

Address Line 1

Address Line 2

Plumber Details

Company name

Installing Plumbers Name (if not available type NA)

Installing Plumbers Phone (if not available type NA)

Email (if not available type NA)

Error message

*Providing proof of purchase helps our team identify which product/s you have and can enable a faster solution.

NOTE: All warranty claims are subject to the Felton warranty terms and conditions. Claims will only be processed if accompanied by a completed form and receipt of the defective product.

If product has failed and does not comply with Felton warranty conditions, or it is not considered to be a manufacturing defect, there could be a service and / or product charge

If you have received a suspected warranty or faulty product, please contact Felton before submitting the warranty form so our staff have an opportunity to offer technical support and advice in resolving the issue.

Contact Felton on 1800 792 760.