Resources

Warranty Terms & Conditions

Come and explore more! We love the enthusiasm and curiosity for our products. So whether you need to refresh, renew or refurbish, FELTON has real life solutions at real value. Below are some of the most frequently asked questions, our warranties info and brochures for downloads.

Consumers - 5 Year Replacement Parts Warranty

Terms and Conditions

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. Fair wear and tear is expressly excluded. This warranty is effective for five (5) years from the date of purchase and covers the supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request. This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are defined as a consumer under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty. This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Consumers - 15 Year Replacement Parts Warranty (2 Years Plumbers Labour)

Terms and Conditions 

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of fifteen (15) years from the date of purchase. Fair wear and tear is expressly excluded. This warranty is effective for fifteen (15) years from the date of purchase and covers the supply of replacement parts only and 2 years of plumbers labour from the date of purchase relating solely to repairing or replacing the mixer, provided the product is installed by a registered plumber. You must retain proof of purchase of the mixer (such as an invoice or receipt) and proof of installation by a registered plumber and provide these to Felton on request. This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed by a registered plumber and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are a consumer under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty. This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Consumers - 10 Year Warranty - Felton Oxijet

Terms and Conditions 

Felton Australia Pty Limited guarantees these mixers to be free from defects in materials and workmanship for a period of ten (10) years from the date of purchase. Fair wear and tear is expressly excluded. This warranty is effective for ten (10) years from the date of purchase and covers the supply of replacement parts only, not including installation. You must retain proof of purchase of the mixer (such as an invoice or receipt) and provide this to Felton on request. This warranty is for manufacturing defects only and does not cover any damage to the product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are defined as a consumer under the Australian Consumer Law only and for use in domestic/residential dwellings only (not for commercial use).

NOTE: At no stage should any surface coatings be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Surface coatings should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by this warranty. This warranty is subject to any other rights or remedies that you may have under the Australian Consumer Law (or any other applicable legislation) and to Felton’s Terms of Trade.

Commercial - 12 Month Warranty

Terms and Conditions

Except where Felton products are promoted as “Not for Commercial Use”, Felton Industries Limited guarantees these mixers to be free from defects in materials and workmanship, in a commercial application, for a period of twelve (12) months from the date of purchase. Where Felton products are promoted as “Not for Commercial Use”, should these be used in a commercial application, then this warranty does not apply.

This warranty is effective for 12 months from the date of purchase and covers supply of replacement parts only, not including installation. You must retain proof of purchase of the Mixer (such as an invoice or receipt) and provide this to Felton on request.

This warranty is for manufacturing defects only and does not cover any damage to product due to abuse, negligence or improper installation. This warranty is given on the understanding that the product is installed and operated according to Felton’s installation guide and the Australian/New Zealand standard AS/NZS3500. This warranty is provided to persons who are not defined as a “consumer” under the Consumer Guarantees Act 1993.

NOTE: At no stage should plated surfaces be cleaned with cleaning agents that contain a corrosive acid or a scouring additive. Plated surfaces should be cleaned with liquid detergent or soap and water. Any damage caused through the use of an unsuitable cleaner will not be covered by warranty.

This warranty is subject to Felton’s Terms of Trade.